Zero Soft Mercy

We process and ship orders Monday–Friday during our office hours: 08:00–15:00 CET (Swedish time). Swedish public holidays may affect our shipping schedule.

Shipping costs are calculated at checkout and include tracking. Free shipping is available above these thresholds. Free shipping applies to the standard service for your region. Express options are available at an additional cost.

• Sweden: PostNord Varubrev (1–3 discs), PostNord/DHL Service Point — Free shipping over 750 SEK.
• Finland: PostNord/DHL Service Point (3–5 days), DHL Express (1–3 days) — Free shipping over 100 €.
• Norway: UPS Standard (3–5 days), DHL Express (1–3 days) — Free shipping over 1,500 NOK. VOEC-registered for orders under 3,000 NOK.
• EU: PostNord/UPS Standard (3–5 days), DHL Express (1–3 days) — Free shipping over 100 €.
• USA: UPS Express Saver / DHL Express (3–5 days) — Free shipping over $150 USD.
• Canada: UPS Express Saver (3–5 days) — Free shipping over $250 CAD.
• Rest of World: UPS/DHL Express (3–7 days) — Free shipping over $250 USD.

Orders over 35 kg or oversized parcels may be shipped using alternative services.

All orders are shipped with tracking. You will receive a shipping confirmation email once your order is packed. Tracking information typically becomes visible within 12–24 hours after dispatch.

• EU: Prices include all applicable taxes.
• Outside EU (e.g. UK, Switzerland): Local duties or taxes may apply.
• Norway: VOEC covers orders under 3,000 NOK.

We cannot modify invoices to reflect a lower value to reduce customs fees.

We do not ship to P.O. Boxes or APO/FPO addresses. For special delivery requests, please contact our customer service team before placing your order.

Carriers typically hold parcels for up to 7 days before returning them. For unredeemed shipments, customers are responsible for return shipping, handling, and any storage fees.

Costs for unredeemed shipments:

• Pickup point: 30 € / 300 SEK / 300 NOK
• Courier delivery: $30 / 30 € / 300 SEK / 300 NOK

If your shipment is lost or arrives damaged, please contact us as soon as possible. We will assist in resolving the issue with the shipping provider.

You may return products within 30 days of receipt, provided they are unused, undamaged, and in their original packaging. Refunds are typically processed within 5–10 business days after we receive and approve your return.

For the full policy, please see our Return Policy page.

Original shipping costs are non-refundable. Return shipping costs are the customer’s responsibility, and all returns must be sent with a tracked service. A return fee will be deducted from your refund as follows:

• Sweden: 50 SEK
• EU: 10 €
• Norway: 150 NOK
• USA: $10

If the item is faulty or incorrect, we will cover the cost of return shipping.

All returns require a valid RMA (Return Merchandise Authorization). This is generated automatically through our Return Portal.

Start your return here: Latitude 64° Return Portal.

We do not offer direct exchanges. If you need a different item, please return your order and place a new one for the desired product.