Returns & Refunds

We want returns to be simple if something isn’t right.

Products may be returned within 30 days of receipt, provided they are unused, undamaged, and in their original condition and packaging.

The amount paid for the returned products, including applicable tax, will be refunded. Original shipping charges are normally non-refundable. We do not charge a restocking fee.

If a discount was applied to your order, your refund will reflect the amount actually paid for the returned products.

Start a Return

Please use the return portal for the store where your order was placed.

Sweden / EU / Norway / Global:
Start a Return

United States:
Start a Return

A valid RMA (Return Merchandise Authorization) is created automatically when your return is registered.

Return Shipping Fees

Sweden / EU / Norway

Return shipping fees are deducted from your refund:

  • Sweden: 50 SEK
  • EU: 15 €
  • Norway: 150 NOK

The applicable return cost will be shown as part of the return process.

If you received an incorrect, faulty, or damaged product, please contact us before creating a standard return. We will help arrange the appropriate solution and cover return shipping when applicable.

United States

Customers who purchased Redo Shipping Protection will not be charged a return shipping fee.

If Redo Shipping Protection was not purchased, the return shipping fee is calculated based on the products being returned and will be shown before the return is confirmed.

If you received an incorrect, faulty, or damaged product, we will cover the applicable return shipping cost.

Refunds

Once your return has been received and approved, we will send you a confirmation email.

Refunds are typically processed within 5–10 business days to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear on your account.

Exchanges

Direct exchanges are currently available for U.S. orders only.

U.S. customers may select an exchange through the return process where available, or return the product for a refund and place a new order.

For Sweden, EU, Norway, and other international orders, we do not currently offer direct exchanges. If you would like a different product, color, weight, or size, please return the original product and place a new order.

Right of Withdrawal – EU Consumers

If you are a consumer in the European Union, you also have a statutory 14-day right of withdrawal.

This legal right is separate from our voluntary 30-day return policy.

If you wish to exercise your statutory right of withdrawal, please use our dedicated form:

Exercise Your Right of Withdrawal

Incorrect, Faulty or Damaged Products

If you received the wrong product, or if an item is faulty or arrived damaged, please contact us before registering a standard return.

Include your order number and, when possible, photos showing the issue so our customer service team can help you as quickly as possible.

Questions About Shipping?

For delivery times, shipping services, tracking, oversized items, and unclaimed shipments, please see our Shipping Information page.