Shipping Information

We process and ship orders Monday through Friday during our office hours: 08:00–15:00 CET (Swedish time).
Swedish public holidays may affect our shipping schedule.

Shipping Costs & Services

Shipping costs are calculated at checkout based on the total weight of your order, following rates from our shipping partners.
All services include tracking.

Note: In some regions, local carriers may handle the final delivery on behalf of our primary shipping providers.

🇸🇪 SWEDEN

  • PostNord Varubrev 1:a klass for small packages (1–3 discs) – delivered to your mailbox

  • PostNord & DHL Service Point for standard parcels – pickup at your nearest service point

Free shipping on orders over 750 SEK

🇫🇮 FINLAND

  • PostNord & DHL Service Point – estimated 3–5 business days

  • DHL Express – estimated 1–3 business days

Free shipping on orders over 75 €

🇳🇴 NORWAY

  • UPS Standard – estimated 3–5 business days

  • DHL Express – estimated 1–3 business days

Free shipping on orders over 1,000 NOK
We are VOEC-registered (taxes prepaid on orders under NOK 3,000).

Orders over 35 kg or requiring multiple boxes may be sent using alternative shipping services.

🇪🇺 EUROPEAN UNION

  • PostNord / UPS Standard – estimated 3–5 business days

  • DHL Express – estimated 1–3 business days

Free shipping on orders over 75 €

🇺🇸 UNITED STATES

  • UPS Express Saver / DHL Express

  • Estimated delivery: 3–5 business days
    Door-to-door courier delivery

🇨🇦 CANADA

  • UPS Express Saver

  • Estimated delivery: 3–5 business days
    Door-to-door courier delivery

🌍 REST OF WORLD

  • UPS / DHL Express – estimated 3–7 business days
    Door-to-door courier delivery

We reserve the right to choose an alternative shipping method for oversized orders.

Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses.
For special requests, please contact our customer service team before placing your order.

Unredeemed Shipments

Carriers will hold parcels for a maximum of 7 days before returning them.
In case of unredeemed shipments, customers are responsible for return shipping, handling, and any storage fees.

Costs for unredeemed shipments:

  • Pickup point: 30 € / 300 SEK / 300 NOK

  • Courier delivery: $30 / 30 € / 300 SEK / 300 NOK

Delivery Aims

As we ship from Sweden, delivery times vary depending on the destination and service selected.
We recommend choosing parcel delivery when available, as postal options are less prioritized in our logistics process.

Tracking

All orders are shipped with tracking.
You’ll receive a shipping confirmation once your order is packed.
Please allow 12–24 hours for tracking updates to become visible.

Taxes & Duties

  • EU: Prices include all applicable taxes

  • Outside EU (e.g. UK, Switzerland): Local duties or taxes may apply

  • Norway: VOEC covered (for orders under NOK 3,000)

We cannot modify invoices to reflect a lower value to reduce customs fees.

Lost or Damaged Packages

If your shipment is lost or arrives damaged, contact us immediately.
We will assist in resolving the issue with the shipping provider as quickly as possible.