Return Policy
Products can be returned within 30 days of receipt, provided they're unused, undamaged, and in their original packaging. To qualify for a refund, the item must still look brand new—otherwise, we can't sell it as such.
Return shipping costs, processes, and fees vary by country. Please refer to the country-specific return section for detailed information. Once we receive and approve your return, we'll issue a refund.
All returns require a valid RMA number (Return Merchandise Authorization). Please use the return portal based on your country/region to start your return:
Return portal* by country / region:
Sweden
To return a product purchased from our website, please submit a return request from your account page here >>
A return shipping and handling fee will be deducted from the refund. For returns within Sweden, the fee is 100 SEK. By making the return request, you accept the return fee. Latitude 64° will book the return, and you will receive a QR code via email/SMS for a label-free drop-off at a PostNord pickup point.
Finland, Denmark & Baltics
To return a product purchased from our website, please submit a return request from your account page here >>
A return shipping and handling fee will be deducted from the refund. For returns within Finland, Denmark & Baltics, the fee is 10€ EUR. By making the return request, you accept the return fee. Latitude 64° will book the return, and you will receive a QR code via email/SMS for a label-free drop-off at a PostNord pickup point.
EU
To return a product purchased from our website, please submit a return request from your account page here >>
A return shipping and handling fee will be deducted from the refund. For returns within EU, the fee is 10€ EUR. By making the return request, you accept the return fee.
Norway
To return a product purchased from our website, please submit a return request from your account page here >>
A return shipping and handling fee will be deducted from the refund. For returns within Norway, the fee is 150 NOK. By making the return request, you accept the return fee.
United States
To return a product purchased from our website, please submit a return request from your account page here >>
A return shipping and handling fee will be deducted from the refund. For returns within United States, the fee is $10 USD. By making the return request, you accept the return fee.
Exchange
We do not have an Exchange program. If you need a different item, please file a return and place a new order for the new item.
